Introduction

Welcome to our Privacy Policy page. Here, we’re committed to protecting your personal information and ensuring transparency about how we handle your data. This policy outlines the type of personal information we collect, how we use it, who we might share it with, and your rights regarding your information, including how to contact our Privacy Officer for any questions or to exercise your privacy rights.

Applicability and Scope

Our Privacy Policy is designed for our clients—whether you’re currently using our services, have done so in the past, or are considering us for your future heating and air needs. It extends to interactions with Mr Mike’s Heating and Air and any affiliated entities that fall under our operational umbrella, addressing our commitment to privacy across all facets of our interaction with you.

Our Privacy Promise

Your privacy is a top priority for us. We adhere strictly to privacy laws relevant to our business operations, safeguarding your personal information from unauthorized access. This policy details our practices around collecting, using, storing, and protecting your information in the course of our business activities, including website interactions and other digital engagements.

Information Collection and Usage

We collect personal information to provide you with superior heating and air services, manage our relationship with you, and enhance your experience with us. This may include details such as your name, contact information, demographic details, and financial information for billing purposes. Our collection methods are transparent, ensuring you understand what we collect and why.

The Significance of Your Personal Data

The information we gather is integral to offering you tailored services, managing your account, and providing support. It also helps us improve our offerings, keep you informed about new services and promotions, and gather insights for business analysis. In certain cases, we record interactions for quality assurance and training purposes, always respecting your privacy.

Cookie Usage and Digital Tracking

We employ cookies and similar tracking technologies to enhance your online experience, analyze website traffic, and offer personalized content and advertisements. You have control over these cookies and can adjust your browser settings to limit their use, though this may affect certain website functionalities.

Sharing Your Information

We only share your personal information with third parties when necessary to provide our services, comply with legal obligations, or with your explicit consent. Our partners and service providers are carefully selected to ensure they meet our privacy standards and are primarily located in Canada, although some operations may extend to other countries.

Protecting Your Information

We are dedicated to securing your personal information with a mix of physical, electronic, and managerial safeguards. Despite our efforts, no security measures are infallible, but we strive to protect your data against unauthorized access or disclosure.

Retention and Access

Your personal information is retained only as long as necessary for our business purposes or as required by law. You have the right to access, correct, or update your personal information at any time by contacting our Privacy Officer.

Your Privacy Rights

We respect your privacy rights, including your right to withdraw consent for data use, access your personal information, and request corrections. Our Privacy Officer is available to address any questions or concerns and ensure your privacy preferences are honored.

Updates to This Policy

Our Privacy Policy may be updated to reflect changes in our practices or regulatory updates. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Contacting Us

For any inquiries regarding our privacy practices or to exercise your privacy rights, please contact our Privacy Officer at the provided contact details. Your privacy concerns are important to us, and we’re committed to addressing them promptly.

Feedback and Concerns

Your feedback is valuable to us. If you have concerns about how we handle your personal information or wish to lodge a complaint, please reach out. We aim to resolve issues swiftly and to your satisfaction.